Top Pro
$125/hour
estimated price
Usage type
Service type
Responds in about 35 min
Introduction: For over 15 years, Macgyver NYC has built a business based on integrity, honesty and reliability that services the advanced networking, I.T., smart home, smart office, audio/visual, project development and project management needs for corporate clients, municipalities, boutique operations, mom & pop shops, high-net-worth individuals, large, medium and small businesses, public housing residents and perhaps even your neighbor, co-worker, family member or friend. On the road to success, we’ve made a lot of mistakes and wasted a lot of time, so you don’t have to.
Overview
Current Top Pro
Hired 75 times
Serves Brooklyn, NY
Background checked
1 employee
19 years in business
Payment methods
This pro accepts payments via Apple Pay, Credit card, PayPal, Venmo, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2023
Featured Projects
100 photos
Brownstone Nest Upgrade
Network Support Services
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Excellent 4.9
59 reviews
5
98%
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Read reviews that mention:
Augusto S. 1 month ago · Hired on Thumbtack Hired on Thumbtack No actual work was done. MacGyver NYC gave me advice and a selection of hardware for upgrading/improving my current home network set-up. That said I was also given valuable explanations on network set-up and how devices best interact. I am now considering my options and would be happy to have MacGyver NYC perform the work if I decide to proceed. Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc. Network Support Services John C. 3 days ago · Hired on Thumbtack Hired on Thumbtack Shawn was wonderful. He spent over three hours at my house troubleshooting an access point problem and rebuilding my network to be more intuitive and easy for a non-IT person to understand. He was patient and explained everything and great detail. I would highly recommend his services. Details: Personal (Home) • Network setup and installation • Technology support • Router • My home, venue, etc. Network Support Services Sandy R. Mar 3, 2024 · Hired on Thumbtack Hired on Thumbtack MacGyver’s work was outstanding by any measure. Shawn’s analysis of my needs was thoughtful and thorough. His service was efficient and perfectly executed. He was a pleasure to work with and I recommend him unreservedly. Details: Personal (Home) • Network administration • Network setup and installation • Technology support • Router • My home, venue, etc. Network Support Services Linda M. Feb 12, 2024 · Hired on Thumbtack Hired on Thumbtack This was the first time I ever turned to an internet option forsolving a tech problem rather than going with a personal referral,and my first foray led me to a technician of the highest caliber. Iwholeheartedly recommend MacGyver NYC to anyone seekingunparalleled service and a commitment to perfection that goesabove and beyond expectations.My Wi-Fi problems have been ongoing for years and so my Ringdoorbell only worked sporadically. The Wi-Fi connectivity on mycell phone was always a problem as well. Despite many attemptsat a fix, no permanent resolution was found.MacGyver NYC went above and beyond to troubleshoot and fixthe Wi-Fi issues and not only identified the root causes of theproblem but also implementeda solution that significantlyimproved my Wi-Fi speed and reliability.His systematic approachwas nothing short of impressive.He expertlyevaluated the existing Wi-Fi hardware and homestructure and discussed potential options (extenders vs accesspoints vs mesh) to outfit the home. He designed a Wi-Fi solutionthat would allow for a strong connection, even in the dead-spots(front door, house extension, and basem*nt).He alsocommunicated with the security camera installer and ISPtechnical support personnel so that thenewequipment would not disrupt the previously installed security system.Beyond MacGyver NYC’s technical expertise, his customer servicewas exemplary. He was always patient with my (many) questionsand explained complex technical issues in an approachable andfriendly manner and genuinely cared that I felt satisfied with theentire process.I wholeheartedly recommend MacGyver NYC for any tech-related service. Details: Personal (Home) • Technology support • Router • My home, venue, etc. Network Support Services Yasir C. Feb 4, 2024 · Hired on Thumbtack Hired on Thumbtack I recently had the pleasure of receiving assistance from Shaun who truly went above and beyond to help me resolve my internet problems. His exceptional service and expertise were an absolute lifesaver, and I cannot recommend them enough.From the moment I reached out for help, Shaun displayed an impressive level of professionalism and genuine care. He patiently listened to my concerns, asked insightful questions to understand the issue thoroughly, and then swiftly got to work on finding a solution. Not only did he diagnose the problem swiftly, but he also provided me with a range of viable solutions to choose from. Shaun patiently walked me through each option, outlining the pros and cons, and ensuring I had all the information needed to make an informed decision.Once we settled on the best course of action, Shaun wasted no time in implementing the solution. His efficiency and attention to detail were evident throughout the entire process. He meticulously fine-tuned the settings, optimized the performance, and ensured that my internet connection was running flawlessly.But what truly set this individual apart was their unwavering dedication to customer satisfaction. He followed up with me multiple times to ensure that the issue was fully resolved and that I was completely satisfied with the outcome. Their commitment to going the extra mile left a lasting impression on me! Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc. Network Support Services
Credentials
Background Check
Shawn Jaffier
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is flat and simple. Please read before you request a quote. A routine service call within NYC for a smart device, printer or computer costs either $150 or $175. These service calls usually take 1 hour and include a non-refundable $25 or $50 travel & fuel charge (depending on their location).Service calls that are more complex such as a network design, troubleshoot, optimization or installation, or outside of NYC (i.e. PA, CT, NJ) are $125 per hour plus a $25 per 25 mile RT travel & fuel charge.
What is your typical process for working with a new customer?
A pre-appointment phone call is preferred. The call will give the customer an opportunity to go into further detail about the issue at hand. If the pre-appointment phone call or message exchange is enough to ascertain the best way forward, a service call will be scheduled to resolve the issue. For more elaborate situations, or if additional parts and equipment are needed, an on-site inspection and evaluation will be scheduled. These appointments usually require multiple visits.
What education and/or training do you have that relates to your work?
• 20 years of professional technical experience.• Minor undergraduate degree in Computer Science.• Lifetime apprenticeship under elder technicians, electricians and building supervisors.
